About Us

About Us

Paymaster Jamaica Limited, more popularly known as Paymaster was founded by Miss Audrey Marks and commenced operations on April 1995, as Jamaica's first "one stop shop" multi-transaction agency, with one client company and two service locations, providing next day account updating as our service commitment to customers. Today, the company has over 150 physical branches in Jamaica and the country's first e-commerce website. Paymaster receives bill payments on behalf of over 70 billers. This explosive growth in the number of client companies and locations stems from the company's use of leading edge technology and low cost service centres.

Since inception, Paymaster has developed a reputation for accuracy, efficiency, and reliability of revenue collection, fund disbursements, and information processing and dissemination for our client companies, customers and sub-agents. The company is able to offer this high level of service because the latest technology is utilized to promote efficient and effective customer interactions which facilitate the consistent execution of each transaction. Technology has also allowed Paymaster to provide added benefits to the client companies and customers by exceeding its original customer service commitment, in providing same day account updates.

The company's client portfolio includes major utility companies (JPS, NWC, LIME, Flow, and Digicel). Collections are also done for the following areas of business:


Remittances

Cable service providers
Internet Service Providers
Tertiary Institutions
eTop Up
Financial Service Companies
Advertising
Cheque Cashing
Insurance
Security
Membership Clubs
Ticket Sales
Remittances
Paymaster also offers the convenient services for the payment of Traffic Tickets, Property Tax as well as US Embassy Online Applications and Appointments.

Paymaster takes pride in offering facilities for improving revenue collection and extended customer care activities to individuals, public and private sector institutions.

 

Our Mission Statement

To offer a speedy, efficient and convenient multi-payment and business services which utilise superior customer service to ensure satisfaction for Client Companies, Business Partners and Customers while maximizing shareholders' value.

 

Our Core Values

Integrity (and reliability)
Caring
Innovativeness
Dynamism
Accountability
Utilizing Superior Customer Service to Ensure Satisfaction
Paymaster is committed to being a responsible corporate citizen working with businesses, government, and communities in an effort to address key development challenges facing our world today. We aim to increase awareness and support for the communities in which we operate as a strategy which will yield long-term benefits for both our customers and society.

Jamaica Promise
Build Jamaica